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Washing machine drum not turning
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Normally when this happens people often assume that the belt is faulty and, whilst this can be a cause, on most modern machines the belt will more often than not outlive the actual machine. It is not the common problem that it was many years ago and hasn't been for many years.
The problem these days is more liable to be the likes of a speed control PCB or module or even what is referred to as the "tacho generator" on the washing machine's motor.
Notably on older Hotpoint machines, pre-2003 especially, with a GEC motor fitted the carbon brushes being worn can cause this. There is an article based on the subject of carbon brushes alone, click here to read that article
Assuming everything else works these should be checked:

• Belt
• Speed control PCB or module
• Motor capacitor (where fitted)
• Main control module
• Motor faulty
• Faulty carbon brushes

A fault code comes up
Over the past decade or so this has become an increasingly common problem, some random fault or error code pops up in the display of your washing machine or, it sits there flashing lights seemingly randomly at you but, doesn't work.
First thing to do is check the washing machine fault code section and see if your's is listed there and that will give you an idea of what the problem might be.
However and, this is really important, it will not normally tell you to the exact component what the problem is. All it will do is give you an idea of where to start looking for the problem.
If you can't find the code there then ask in the forum, if someone knows or can gain access to the data to tell you they usually will do so.
Most importantly, don't guess at what the problem might be, that rarely ends well!
Washing machine timer not advancing
This is a tricky one and it's not really possible to be entirely polite as so many people make the mistake of thinking immediately that the timer or controller is faulty when, in fact, it's often got nothing whatsoever to do with the timer. So if you're reading this and thinking that the timer is faulty, you're probably wrong.
Normally the timer will advance to a certain stage before stopping and that gives us a huge lead on diagnosis of the actual problems as, what happens is that the machine will almost certainly halt where the actual faulty component is called into use.
What this means is that almost any component can cause this fault and, if you are unsure we would strongly advise that you seek professional help because, if you blow £100 or more on a timer or module and you're wrong then the chances are that it will be non-returnable.
Washing machine not heating
Pretty easy one usually, in most cases there will be a faulty heater, thermostat, thermistor or pressure switch but there can be other causes.

• Heater
• Thermostat
• Thermistor
• Pressure switch/level sensor
• Timer or control PCB/module

Washing machine is vibrating badly
If you've just installed the machine then the chances are that you have not removed the transit packing properly, go back and read the manual again to see how it is done as, if an engineer calls under warranty and this is the fault you are very likely to be charged for the visit as it's not a fault.
See also The Great Spin Speed Debate and Installation articles.
Assuming the machine has been in a while then the problem can still be flooring or installation related, but more commonly it will be a suspension problem. Of course there are other faults that can manifest themselves in this manner, but it is rare.

• Suspension
• Bearing failure (See previous "Washing machine noisy") التحميل
  
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Washing machine not spinning
Again often blamed on the belt (see previous) but in our decades of experience we can almost count on one hand how many washers we've seen a faulty belt causing no spin on, it is extremely rare.
See the previous "Washing machine drum won't turn" as many of the problems described there can be mirrored to this problem.
Remember very carefully, if the machine cannot drain or drain correctly then the spin will often abort rather than actually not spin so bear this in mind when looking for a problem.

• Speed control PCB/module
• Faulty or worn carbon brushes
• Faulty contacts on fast cam within the timer
• Faulty capacitor (where fitted)
• Faulty motor
• Faulty motor tacho
• Blocked pump or drain
• Overloaded or out of balance, can be made worse by poor installation or flooring
• Faulty bearings
• Faulty door lock mechanism
• Faulty pressure switch

Washing machine not filling
First, check the water supply is okay!
Assuming it is then the first port of call will be the water valve, these are easily available from our online store and pretty straightforward to change.
Pressure switch and electronic components can also cause this problem and it is often mistakenly reported as a fill problem when really, it is actually just that the machine won't start in the first place.

• Water supply
• Water fill valve
• Pressure switch
• Control PCB/module

Poor washing results from washing machine
There is a vast amount of information on UK Whitegoods to help with was performance problems in the advice and help articles.
Do keep in mind however that any wash performance issues are highly likely to be a use issue that you can solve for yourself quite easily.
Start with the articles from the links below:
How to use detergent correctly
An entire section devoted to explaining stains and marks with some really useful advice on how to remove stains.
Overloading and the problems it causes as well as how it hampers performance.
Bad smell from washing machine
Again this has been extensively covered in detail from this article all about smelly washing machines and the from links will lead you to many associated problems, such as mould problems. Also covered here is the likes of mould or black marks (which are really mould) on the door seal and dirty soap drawers.
Washing machine lights flash and won't work
This is most likely a new electronically controlled machine and the flashing lights will almost certainly be giving you a fault code of some sort. Until you know what that fault code is in some cases (notably the famous Indesit/Hotpoint blinking LED) you won't be able to go much further.
More advice on specifics may be gained through using the forums although we cannot guarantee that you will find the answer to your problem, we will help as much as we can.
Washing machine leaks from the front
Check that the soap box isn't blocked first of all as that is the prime suspect here. Bear in mind that it is clean water and you may not see the water run down the front to the door surround, where it gathers and drips from the bottom of the door so the fault can often be reported as, "door leaking".

• Soap box
• Soap box to tub hose
• Door Seal
• Door glass

Washing machine leaking from underneath
Okay this is another one of those "could be anything" ones. Water follows Newton's Law, i.e. it flows downwards with gravity so any component at all leaking can cause this, but the common ones to be looking for are listed here.

• Drain pump leaking
• Filter leaking
• Tub gasket leaking
• Hose split
• Hose leaking (any of them)
• Water pressure too high
• Heater gasket perished
• Door seal
• Pressure switch or sensor fault (overfilling)
• Physical tub damage
• Soap drawer damage

Washer Dryer Problems (can also mostly apply to condenser dryers)
Washer dryers are, frankly, a nightmare in a white box. In general the repairers hate them as they are more problematic, harder to work on and have a tendency not to live up to the promises and people's expectations. So, if it's a performance issue that you're having with the dryer there's probably nothing wrong with it, they're pretty much all bad.
Remember that, in addition to the following, washer dryers share every fault listed for washing machines as well!
Actual condenser dryers are okay these days although the cheaper ones do tend to give more trouble than the better built machines. They are more complex though so if you're not sure, just get in a pro to look at it.
Heat pump dryers are specialist only affairs, we would strongly recommend that if you have a fault on one to not touch it yourself.
Washer dryer not drying
Very common fault and also one that can be caused by many things, it's simply a case of eliminating the suspects.

• Faulty water valve
• Blocked condensate chamber
• Faulty heater
• Faulty thermostat or thermistor
• Faulty pressure switch
• Faulty pump
• Spin faulty so the clothes are too wet to be dried

Washer dryer leaks on dry
This can be a tricky one, but normally one of these:

• Condensate chamber or seal faulty
• Trickle hose faulty
• Drain pump leaking

Washer dryer noisy on dry
This one's usually just a bundle of laughs to put right, especially on some of the more "unusual" dryer designs we see. But look at the dryer fan motor for the usual culprit, quite often this will be caused by the fan breaking up or the motor bearings failing.

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